For over 25 years, G&A Partners has been helping entrepreneurs grow their businesses, take better care of their employees, and enjoy a higher quality of life by providing proven HR solutions and technology. A growing, Houston-based professional services firm, G&A Partners is currently seeking an Unemployment Insurance Claims Specialist  to join its team with the ability to work 100% remote.

 

A competitive compensation and benefits package is available to include health benefits and 401(k), recognition awards and bonuses and the opportunity to work for a highly respected and award-winning company.

 

Summary

The Unemployment Claim Specialist functions as the state expert for screening claims and responding to state documents for our clients. This position acts as a liaison between our customers and state unemployment agencies and is responsible for analyzing and responding to claim-related documents within pre-determined time limits.

 

Reasonable Accommodations Statement:

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Receives and prioritizes claims, questionnaires, and other unemployment related data.
• Analyzes individual case information by reviewing data accessed through the PC, from documented telephone calls or document images, to determine if the facts warrant a response.
• Using the details regarding an employee’s separation provided by the client, interprets and applies state laws and regulations in response to unemployment documents.
• Responds to a state agency with all pertinent details within the time frame allowed by the state or departmental procedures.
• Initiates timely telephone calls, faxes, or emails to customers, completed by co-workers, to obtain, document, or pass along needed information.
• Works as a team member with our Unemployment Insurance Consultants to ensure accurate and necessary information retrieved from customers is documented clearly and thoroughly into our database.
• Investigates and resolves state agency concerns with supervisor, other departments and/or State Relationship Managers promptly.

Other Duties:

• Performs any additional functions needed to meet the goals of the department.
• Overtime may be required periodically to meet deadlines.

Education:

• An associate degree (A.A.) or equivalent from two-year college or technical school; or two years customer service-related experience and/or training; or equivalent combination of education and experience.

Skills & Experience:

• Previous office experience emphasizing organization of work duties and performing job functions independently is required.
• Previous experience with Unemployment Insurance and the Unemployment Claims process.
• Experience dealing with dated material and/or strict adherence to guidelines is required.
• 2-3 weeks of immediate, mandatory, and uninterrupted training is required.

Computer Skills:

• Proficiency with Microsoft Office PC applications including Word, Excel, and Outlook is required.
• Ability to type 35 WPM is required.

Certifications/Licenses:

• None required.

Equal Opportunity Employer Statement

G&A Partners as an Equal Opportunity Employer considers all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Our management team is dedicated to providing a work environment free of discrimination and harassment based on any of these characteristics. We are committed to this policy and achieving a diverse workforce with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.

Starting wage is $24.04/hr. up to $26.00/hr.

The starting range represents the low and high end of the G&A Partners’ range for this position. Actual wages will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of G&A’s total compensation package for employees. Other rewards may include commissions, annual bonuses, and program specific rewards. In addition, G&A Partners provides a variety of benefits to employees, including health, dental, vision, life insurance, short-term and long-term disability, flexible spending, ancillary benefits, retirement savings plan, paid holidays, and paid time off (PTO).

Application close date is 10/26/2025