For over 25 years, G&A Partners has been helping entrepreneurs grow their businesses, take better care of their employees, and enjoy a higher quality of life by providing proven HR solutions and technology. A growing, Houston-based professional services firm, G&A Partners is currently seeking a Renewal Team Supervisor, G&A Beneficial to join its team with the ability to work 100% remote.

 

A competitive compensation and benefits package is available to include health benefits and 401(k), recognition awards and bonuses and the opportunity to work for a highly respected and award-winning company.

 

Summary

The Renewal Team Supervisor Plays a key role in ensuring operational excellence, supporting clients and internal teams.  This position combines direct client engagement with supervisory responsibilities.  The Supervisor will oversee team and account processes, workflows, mentor team members, assist with managing internal team, broker and vendor relationships, and act as the primary escalation point for complex issues, ensuring an exceptional client and team experience.

• Lead, coach and mentor a team of Account Executives and Account Managers to achieve goals and provide world class customer service.
• Manages daily workflows, ensuring tasks are prioritized, deadlines are met, and resources are effectively allocated.
• Participates and co-hosts Team Meetings, team One on Ones, and provides feedback and professional development opportunities.
• Develops, implements, and trains on processes for the Team and new hires to be successful in their duties.
• Monitors Workflow for team as clients are moved from New Revenue Team to Renewal Team.
• Works with Manager to evaluate client load among team members and adjust as needed.
• Assists with escalations of team, client and broker concerns that may arise and work through resolution. Escalate as needed.
• Must be able to work autonomously on complex projects, making informed decisions as needed
• Maintains high level client relationships, ensuring satisfaction and retention, assisting with complex issues and may take on accounts as team needs require.
• Manages, maintains and develops relationships with G&A Broker Partners to sustain long term relationships, referrals and growth.
• Supports the Renewal Team by acting as a day-to day resource and coach for questions and issues as they arise.
• Implements process improvements as directed and proposes new process improvements.

• Ensures compliance with company policies and procedures and benefit regulatory requirements.

• Must be able to work autonomously on complex projects, making informed decisions and recommendations.  
• Must be able to travel up to 25% of the time, possibly more during peak open enrollment periods.

 

Other Duties:

• Must be able to travel occasionally.
• Performs a variety of complicated tasks and other duties as assigned.  

• Strategic thinker with a strong business acumen 

• Innovative and solution-oriented mindset 

• Independent and confident decision-maker 

• Strong leadership and supervisory skills with the ability to lead, mentor, and influence cross functional teams 

• Demonstrated success in benefit sales and client relationship management.  

• Exceptional communication - clear, concise and persuasive 

• Deep understanding of employee benefits, compliance and market trends 

• Executive-level client management and presentation skills 

• Skilled at navigating complex client needs and multi-tiered organizations 

• Comfortable working autonomously while driving team goals 

 

Education:

• A high school diploma or equivalent is required. An associate or bachelor's degree preferred. Equivalent training/experience will be considered

Skills & Experience:

• At least 5 -7 years of benefit-related or Account Management experience with progressive levels of responsibility is required.
• At least 2-3 years supervisory experience is required.
• Bilingual (Spanish/English) a plus.
• Must have ability to communicate effectively with all levels.

• Responsible - Ability to be held accountable or answerable for one’s conduct.
• Reliability - The trait of being dependable and trustworthy.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Accuracy - Ability to perform work accurately and thoroughly.
• Accountability - Ability to accept responsibility and account for his/her actions.

Computer Skills:

• Proficiency in Microsoft Word, Excel and PowerPoint required.
• Prior HRP/Prism knowledge is a plus. 

Certifications/Licenses:

• Life and health license required.

 

Equal Opportunity Employer

G&A Partners as an Equal Opportunity Employer considers all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Our management team is dedicated to providing a work environment free of discrimination and harassment based on any of these characteristics. We are committed to this policy and achieving a diverse workforce with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.

https://www.gnapartners.com/privacy-policy

Starting salary is $70,000/yr - $115,000/yr

The starting range represents the low and high end of the G&A Partners’ range for this position. Actual wages will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of G&A’s total compensation package for employees. Other rewards may include commissions, annual bonuses, and program specific rewards. In addition, G&A Partners provides a variety of benefits to employees, including health, dental, vision, life insurance, short-term and long-term disability, flexible spending, ancillary benefits, retirement savings plan, paid holidays, and paid time off (PTO).

Application close date is