For over 25 years, G&A Partners has been helping entrepreneurs grow their businesses, take better care of their employees, and enjoy a higher quality of life by providing proven HR solutions and technology. A growing, Houston-based professional services firm, G&A Partners is currently seeking an Application Support Specialist to join its team with the ability to work 100% remote.

 

A competitive compensation and benefits package is available to include health benefits and 401(k), recognition awards and bonuses and the opportunity to work for a highly respected and award-winning company.

 

Summary:

This position delivers excellent customer care, providing timely and professional hardware and software support to customers and internal team members. The Application Support Specialist will lead the maintenance and development of user documentation for internal and external consumption, deliver training for the internal support staff team and for clients, and participate in continual training to reach Subject Matter Expert status on multiple applications. They will escalate issues for resolution that are critical in nature or are outside of the level of expertise and provide front-line technical support for applications team and end users, including software testing, troubleshooting IT related issues. The Application Support Specialist is an avid problem solver who can be both methodical and think on their feet at the same time.

 

Reasonable Accommodations Statement:

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Provides advanced troubleshooting capability on G&A’s suite of technology solutions.
• Works according to published procedures and work instructions.
• Works independently and/or with minor guidance.
• Owns and manages cases through their lifecycle.
• Escalates technical support issues that require deeper investigation.
• Records detailed and accurate documentation of all actions taken during problem resolution in appropriate internal tracking systems.
• Accepts and resolves escalated issues from less experienced team members.
• Provides high quality service to both clients and fellow team members.
• Triages and solves problems for our third party and proprietary applications.
• Troubleshoots and validates product defects using product knowledge and supplied tools within stated service levels and works closely with clients through issue resolution.
• Provides detailed, client-friendly explanations to non-technical personnel.
• Works with software end users to profile and document issues.
• Able to work different schedules as needed.

Other Duties:

• Performs other duties as assigned.
• Communicates issues to the software development team and helps with a 360-degree understanding of the problem from a user perspective.
• Works with Quality Assurance Team to help translate found bugs into robust test cases.
• Acts as the subject matter expert for company applications.
• Gains and maintains deep technical expertise across G&A suite of applications.
• Applies low-impacting application changes to production environment.

Education:        

• A bachelor's degree is preferred.

Skills & Experience:

• 1-3 years of experience working in this role or similar capacity. Or an equivalent combination of education and experience.
• Ability to multi-task.
• Strong problem solver.
• Understanding the immediacy of the client's needs.
• Comfortable with a fast-paced environment.
• Fantastic interpersonal skills.
• Outstanding written and verbal communication skills.
• Self-motivated and able to work in both individual and small-team environments.
• Email and phone skill required – majority of work is performed via email and phone

Certifications/Licenses:

• None

Equal Opportunity Employer Statement

G&A Partners as an Equal Opportunity Employer considers all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Our management team is dedicated to providing a work environment free of discrimination and harassment based on any of these characteristics. We are committed to this policy and achieving a diverse workforce with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.

Starting wage is $24.04/hr. - $28.85/hr.

The starting range represents the low and high end of the G&A Partners’ range for this position. Actual wages will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of G&A’s total compensation package for employees. Other rewards may include commissions, annual bonuses, and program specific rewards. In addition, G&A Partners provides a variety of benefits to employees, including health, dental, vision, life insurance, short-term and long-term disability, flexible spending, ancillary benefits, retirement savings plan, paid holidays, and paid time off (PTO).

Application close date is 1/14/2026